Your store's voice, in every reply.
Online stores live on words: product pages, support replies, supplier emails. Kovern learns how your team writes them and gives each person Claude skills that keep your voice.
ecommerceThe roles that carry the most, and the skills we build for them.
- Role
Customer service rep
Claude skills- Replies in your brand voice
- Returns and refunds
- Order issue triage
- Role
Merchandiser
Claude skills- Product descriptions
- Collection copy
- Search titles
- Role
Operations
Claude skills- Inventory notes
- Shipping exceptions
- Vendor follow-ups
- Role
Store manager
Claude skills- Weekly performance summary
- Promotion plans
- Team updates
Examples. Your skills come from your own people’s interviews, so they fit how your team actually works.
Train the people first. Then decide what to build.
- 01 · Conversation
A 10-minute conversation.
Each person talks through their week with Kovern's interviewer, by voice or text, from wherever they are. It maps the tasks that fill their week and where AI can help first.
- 02 · Skills
Skills built for one person.
From that conversation we write Claude skills for that person's real tasks: their estimates, their emails, their checklists.
- 03 · Human review
A person approves every skill.
Nothing reaches your team until someone on the Kovern team has read it, tried it and signed off. Then it arrives in each person's Claude, through your company's own account.
- 04 · Training
Training before tools.
Short, role-specific trainings show each person how to use their skills on their own work, so the habit sticks.
